How can we help?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://moderncleaners.launch27.com/login

If you’re within the SF Bay Area metro Area, absolutely.  If we can reach your home within 1 hour of San Francisco, CA you’re in!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.

Of course! Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service. We’re happy to accommodate and tailor our services to your needs!

You can submit a password change request on the customer login page at https://moderncleaners.launch27.com/login

Log into your account at https://moderncleaners.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account at https://moderncleaners.launch27.com/login and update your address on file.

Log into your account at https://moderncleaners.launch27.com/login and update your card on file.  Your new card will automatically be noted as your default card.

Visit our customer landing page at: https://moderncleaners.launch27.com/login

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (or Giftcard) code into the booking form as you are creating a booking. Your final price will automatically change to reflect your coupon balance.  At any time you can log into your account and see the balance on any Giftcards you have. We love referrals feel free to refer your friends!

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Log into your account and get your referral ID.  Share with your friends. If a friend books through your referral ID, your friend automatically gets a $25 coupon discount and you earn a $25 referral reward that can be applied to a future service

Each and every cleaner is put through a rigorous interview process and background check vetting process. Our intent is to find high-quality cleaners with the upmost professionalism. Only 10% of applicants become a Modern Cleaners crew member.

If something goes wrong with your appointment. We will fix it and remedy the situation immediately.  Please notify us as soon as any problem arises. We want to delight, impact and impress our customers. We will always do what’s right for you!

Yes, each and every cleaner we onboard goes through a rigorous background check and vetting process. We also require business liability insurance to protect all parties in this service relationship.

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.